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Terms & Conditions


Terms: 

Before confirming your order please: 

Read through these terms and conditions (the 'Conditions') and in particular our cancellations and returns policy and limitation of our liability and your indemnity.

By ordering from us, you agree to be legally bound by these Conditions. You will be unable to proceed with your purchase if you do not accept these terms and conditions as may be modified or amended and posted on this Website from time to time.

We reserve the right to revise and amend the Website, our disclaimers and the Conditions at any time without notice to you. Your continued use of the Website (or any part thereof) following a change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether we have changed these Conditions.

This Website is owned and operated by Gardners Bakery Ltd ('we'/'us'/'our'), a limited company (trading as Gardners Bakery), registered in England and Wales. Our registered office is at 85 Harborough Road, Kingsthorpe, Northampton, NN2 7SL.

Our business addresses are 85 Harborough Road, Kingsthorpe, Northampton, NN2 7SL and 8b Church Street, Market Harborough, LE16 7AA.

Placing your order

You can place your order online by making full payment. Please note, we only offer the designs shown on gardnerscakes.co.uk and bespoke orders cannot be ordered through this website. 

If you would like to order a bespoke design or one that is not shown in our collection, you can contact the store you would like to collect from directly. Payment will be required, either by cash/card in store or by card over the phone. Please see the ‘contact us’ page for details. 

If you would like to discuss an order you have placed, you will need to wait until your order has been processed by the store you are collecting from (usually 24 hours) - you will receive a 6-7 digit code number starting with B (Northampton) or C (Market Harborough). Changes can be made once an order has been placed however it may not always be possible. 

Whilst every effort has been made to take accurate photos and descriptions, colours may vary due to monitor/phone screens and all of our icing models may not be exact, due to the fact they are handmade.

When you place an order with us, you will automatically be added to our newsletter. You can unsubscribe at any time using the link at the bottom of the email or by emailing us. 

For wedding cakes, please book a consultation with the store directly or pop them an email to discuss your requirements. Consultations are free of charge.

Pricing

All prices on the website are in GBP sterling (£), Gardners Cookies reserves the right to change prices without prior notice.

All transactions will be made in GBP sterling (£) and you will be responsible for any exchange rate charges applicable by your card provider. 

To shop add the correct products to your basket and checkout. You can pay for your order using card upon checkout.

Collection

Cakes can be collected on the day they have been ordered for from the shop you selected at checkout. We recommend phoning in advance to check your cake is ready as sometimes there may be delays out of our control, especially at busy periods. 

Please check shop opening hours on the contact us page or on your email confirmation.

The responsibility of the cake transfers to you upon collection of the cake. 

Cakes must be handled carefully and placed in a safe place, on a flat surface. You must put the cake in the boot or foot well of the car when travelling and NOT on car seats or a persons lap. You must drive very carefully when transporting a cake, especially around corners and roundabouts. Cakes need to be kept flat as if not, this can cause them to slide.

You must not stack cake boxes or push the sides of the box inwards. Cakes with icing models on should be handled with extra care and attention as they are very fragile.

Do not refrigerate your cake. Cakes must be kept in a cool, dark place in the box. Do not leave your cake in the car or garage overnight where the temperate is not consistent.

Most of our cakes last up to five days if kept correctly. Wrap your cake in tin foil or cling film and place in an airtight container to keep it as fresh as possible.

Cupcakes & gluten free sponges are best eaten on the day of or the day after collection.

We may use supports and other non-edible items including polystyrene on your cake to attach models and other parts. Please remove these before serving and eating.  

Wedding Cakes

Ordering: You can place your order online by making full payment. Please note, we only offer the designs shown on gardnerscakes.co.uk and bespoke orders cannot be ordered through this website. 

If you would like to order a bespoke design or one that is not shown in our collection, you can contact the store you would like to collect from directly. Payment will be required, either by cash/card in store or by card over the phone. Please see the ‘contact us’ page for details. 

Collection: Our budget wedding cakes are available for collection only. The responsibility of the cake transfers to you once collected. Cakes must be placed flat in the boot of the car when travelling and must not be refrigerated.

Payments on weddings cakes are non-refundable. 

Saving your Date:

While we are closed due to COVID-19, we have added the option to save your wedding date with a deposit. Deposits are non-refundable and you can save your wedding date up to the end of 2021.

Our budget wedding cakes are available for collection only. The responsibility of the cake transfers to you once collected. Cakes must be placed flat in the boot of the car when travelling and must not be refrigerated.

Our Classic range can be delivered to the immediate surrounding area from our Northampton or Market Harborough stores at an additional cost. We do not offer nationwide delivery.

Decoration is added at an additional cost from the base price. You can see examples of more designs on our websites or you can create your own bespoke design. We do not make naked cakes. 

If you order a budget cake but would like to change to a classic cake, this is possible. We will take a further payment when we are back open up to 50% of the total order value. We will contact you when we are back open via email or phone to book you in for a consultation to discuss the finer details. 

Complaints

We will make every effort possible to ensure your cake exceeds your expectations. However, in some instances the finished product may differ slightly due to the fact that each cake is individually hand made. At all times we will endeavour to delight you with our quality of products and services. 

If you would like to make a complaint or have a problem with a cake, please contact the store you collected the cake from as soon as possible. You can message on Facebook if it is out of shop hours. Corrections and repairs to cakes can be corrected on the same day in most cases, please make sure you collect your cake during our collection hours to ensure there are staff working who can do this. You are required to give us this opportunity and MUST let us know of the PROBLEM within ONE HOUR of ACCEPTING your cake. 

We may need you to return the cake in order to fairly assess the situation and an immediate refund may not always be possible. Cakes, or parts of cakes, must be returned within three days of collection in order for us to investigate the nature of the complaint. A full refund may not always be possible and the maximum we offer is the full value of the cake. We do not offer further compensation.

We will not be responsible for any faults where the cake has been placed in an unsuitable place or handled without care and attention.

Printing of photos onto cookies & copyright

    We use edible ink and edible sheets of paper to print our photos, therefore quality and colours may deteriorate during this process. We advise that you provide us with as high a quality image as possible.

    Images with very fine or small writing can often be a challenge to print clearly, therefore where possible, please send images with larger, bold text or alternatively remove the text to simplify the print. We also advise that text is large, bold and a solid colour rather than pastel or lighter shades.

    We may occasionally suggest an image is re-designed in order that is can be printed within the parameters of our equipment. Where the re-design request or our ideas are not accepted, we will not provide any refunds should there be any image quality issues.

    Copyright – You must only supply us with images that you own the copyright for, or which you are authorised to supply to us by the copyright owner. You warrant that the images you supply do not contain anything which would infringe any copyright, trade mark, design right or other intellectual property right of any third party. We will not check the content of any images provided by you. It is the customers’ responsibility to ensure that any material supplied in any medium is not protected by copyright law, or that necessary permission for Gardners Cakes to reproduce such images has been obtained.

    Images supplied to us remain under the existing copyright. By supplying us with an image you are granting us a licence to modify, print, or otherwise use the image in accordance with the details of your order. By placing an order and accepting these terms you are accepting any and all liability for any consequences of Gardners Bakery Ltd using the images you supply.

    We may photograph products that we provide to you, including those decorated with a logo or other artwork supplied by you. We may display these photographs on our website or other advertising media, unless specifically requested by you not to do so.

    You must not supply us any images or any other material, or any content within such images, which contain any threatening, defamatory, blasphemous or pornographic material, or show any kind of child abuse, or are racially offensive or abusive of any religion, or likely to incite hatred against any person or group, or are otherwise criminal or offensive in the minds of reasonable people, or are obscene or menacing or harassing in any way, or breach any applicable law.

    Orders/Refunds

      Once you have placed and paid for your order, if you would like to cancel, please call or email the store you chose for collection. You will need to wait until your order has been processed by the store you are collecting from (usually 24 hours) - you will receive a 6-7 digit code number starting with B (Northampton) or C (Market Harborough). 

      Orders placed through gardnerscakes.co.uk have the following cancellation fees:

      -14 days prior to collection date - 50% refund.

      -14 days - 7 days - no refund but postponing may be an option.

      -Less than 7 days - no refund and no postponing.

      Any work already completed may be charged on top of these fees. 

      You may need to pop in store with the payment card or confirm personal information over the phone to prove your identity in order for us to process a refund and cancellation. 

      COVID-19: Due to the recent outbreak in coronavirus (COVID-19), we would like to remind customers of our cancellation & postponement policy. If you need to postpone your celebration cake then please let us know ASAP. We will try our best to accommodate however it may not always be possible if it's close to the collection date. If you would like to cancel your cake, we will issue a store credit for the amount paid - valid for 1 year & can be used on any celebration cake.

      Allergens/Ingredients

        Details of allergens in our cakes, cupcakes and cookies are available on request. Although most of our cakes do not contain nuts, they are in an environment that handles nuts. Cakes decorated with macarons contain nuts.

        We use gluten, dairy, egg, sesame, nuts, soya, sulphites, celery & other well-known allergens in our bakery. For this reason, we cannot guarantee that cakes will not contain trace amounts of these ingredients.

        This includes our ‘free-from’ cakes, including gluten free, vegan and eggless.

        Gardners Bakery Ltd accepts no liability for customers suffering allergic reactions from eating our cakes. It is the responsibility of the customer to make sure we are aware of any special dietary requirements.

        Website Details

          Whilst we try and ensure that all the information on our Website is accurate, errors may occur. In the unlikely event that the price and/or description of an item listed on the Website has been incorrectly advertised, we will not be under any obligation to sell or provide those Goods to you.

          We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.

          We try to keep the website as up-to-date as possible however where a product may be out of stock, the buyer will be notified as soon as possible and a replacement or refund will be put in place where possible

          Governing Law & Jurisdiction

          The Website is controlled and operated in the United Kingdom.

          These terms and conditions are governed by the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

          These terms and conditions do not affect your statutory rights.